Forward Deployed Engineer, Strategic Accounts

HeyGen

Forward Deployed Engineer owning end-to-end enterprise deployments at HeyGen for dynamic AI video solutions. Collaborating with customers to integrate systems and provide technical leadership.

Posted 4/20/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $175,000 - $225,000 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaScriptNode.jsPython

About the role

Key responsibilities & impact

Own end-to-end enterprise deployments.
Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks.
Build on the HeyGen API and LiveAvatar.
Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform.
Run the hard escalations.
Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering.
Close the product feedback loop.
Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them.
Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure.

Requirements

What you’ll need

3+ years in software engineering, solutions architecture, or a similar builder role. You're comfortable shipping production-grade code in Python and JavaScript/Node.js.
Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks. You understand how model behavior affects product experience.
Working knowledge of API design, webhooks, and cloud infrastructure.
The ability to move fluidly between a customer engineering standup and a VP-level business conversation, and to explain technical trade-offs to both audiences without losing either.
High agency under ambiguity. You're energized by building a function that doesn't exist yet rather than joining one that does.

Benefits

Comp & perks

Health benefits
401k plan
Generous PTO
Parental leave program
Emotional health resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonJavaScriptNode.jsAPI designwebhooksLLMsgenerative AIprompt engineeringagent developmentevaluation frameworks

Soft Skills

leadershipcommunicationproblem-solvingcustomer advocacycross-functional collaborationadaptabilitytechnical explanationpattern recognitiontrustworthinesshigh agency