Hey Lieu

Customer Support

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide quotes, answer service-related questions, and assist with booking moves
• Coordinate scheduling changes and update internal systems accordingly
• Conduct post-move follow-ups to gather feedback and address any concerns
• Escalate complex issues to management when necessary
• Maintain accurate and up-to-date customer records
• Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Customer Service Virtual Assistant