Hexagon US Federal

Federal Customer Account Representative

Hexagon US Federal

full-time

Posted on:

Location Type: Hybrid

Location: Chantilly • Virginia • United States

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Job Level

Junior

Tech Stack

Cloud

About the role

  • The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories.
  • This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account health—helping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle.
  • This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction.

Requirements

  • 1–3+ years of experience in inside sales, account support, customer success, or related roles
  • Strong written and verbal communication skills
  • Ability to manage multiple Federal accounts and priorities simultaneously
  • Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar)
  • Customer-focused mindset with strong organizational skills
  • Must be a US Citizen
  • Must live with in the greater DMV area with reasonable commute to the Chantily office
  • Experience supporting Federal or public sector sales teams (Preferred)
  • Familiarity with Federal procurement environments and partner-led sales motions (Preferred)
  • Experience working with primes, system integrators, or channel partners (Preferred)
  • Exposure to SaaS, cloud, and/or Geospatial technologies (Preferred)
Benefits
  • Competitive health care plans with savings accounts
  • Dental and vision plans
  • 401k with 100% company match up to 6%, with immediate vesting on company match
  • Life and disability insurance
  • Learning Management System with robust offerings
  • Tuition Reimbursement Program
  • Flexible working arrangements where possible
  • 13 paid holidays per year
  • Veterans’ focused Employee Resources Group with regular educational sessions and communications
  • Leadership Development Program with multiple learning options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inside salesaccount supportcustomer successCRM systemsSalesforceHubSpotSaaScloud technologiesGeospatial technologies
Soft Skills
written communicationverbal communicationorganizational skillscustomer-focused mindsetability to manage multiple accounts