Hexagon US Federal

Account Manager

• The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories.
• This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account health—helping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle.
• This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction.

Federal Customer Account Representative

Account Executive

• Drive new business growth by identifying, pursuing, and closing opportunities across DoD, federal law enforcement, and defense-related public safety agencies.
• Own the full sales cycle—from opportunity discovery through proposal, negotiation, and close—for enterprise SaaS and on-prem solutions.
• Develop a deep understanding of the customer mission, aligning solution capabilities (e.g., CAD, RMS, analytics, dispatch, and command & control platforms) with operational and security needs.
• Leverage consultative, value-based selling approaches to position complex technology solutions within high-stakes government environments.
• Collaborate cross-functionally with pre-sales engineers, solution architects, and product management teams to craft tailored demonstrations, proof-of-concepts, and solution proposals.
• Maintain relationships with senior decision-makers and influencers across DoD branches, system integrators, and federal procurement offices.
• Manage long sales cycles and complex buying processes, including responding to RFPs/RFIs and working with contracting vehicles such as GSA, IDIQs, and BPAs.
• Represent the company at key industry events, defense technology expositions, and public safety forums to expand visibility and thought leadership.
• Maintain accurate forecasting, pipeline management, and account planning within CRM systems.
• Sell with an “all-hazards” approach aligned to FEMA/DHS doctrine (NPG, NRF, NIMS), positioning solutions that support Prevention, Protection, Mitigation, Response, and Recovery missions across natural, technological, and human-caused incidents.
• Translate THIRA/SPR gaps into solution roadmaps and business cases, aligning OnCall/CAD/RMS/analytics to capability targets and grant-eligible investments.
• Demonstrate interoperability with NIMS/ICS and EOC operations, enabling a common operating picture, resource typing, and mutual-aid coordination.
• Leverage CPG-101 planning guidance to show how proposed capabilities integrate with agency Emergency Operations Plans and annexes.

Federal Customer Account Representative

Public Safety Account Executive – Federal Civilian