Working with our Critical Account Program customers acting as the senior technical resource
Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
Be very collaborative with your teammates and the rest of the team
Requires some travel that should not exceed 40%.

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10+ years' experience
A deep understanding of one or more of the following areas of enterprise networking
Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
Using, evaluating, and developing appropriate engineering design tools and software packages
Excellent analytical and problem-solving skills
Conducting reviews of customer configurations and quickly identifying issues
Strong history of troubleshooting with customers in your current or past roles.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enterprise networkingnetwork designnetwork implementationnetwork troubleshootingDNSDHCP802.1XIGRPIPSecSSL VPN

Soft Skills

customer relationship managementcollaborationanalytical skillsproblem-solvingtrust building