Hewlett Packard Enterprise

Critical Account Manager

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Spring • Texas • United States

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Salary

💰 $92,600 - $213,500 per year

About the role

  • Develop and execute a comprehensive customer satisfaction plan
  • Lead all communication and coordination efforts for critical customer issues
  • Deliver frequent, concise, and technically accurate updates to customers and executive leadership
  • Navigate rapidly evolving challenges with creativity, adaptability, and a commitment to achieving mutually beneficial outcomes

Requirements

  • 5+ years in customer-facing service, engineering support, or related delivery roles
  • Experience in service or technical escalation management is a plus
  • Proven ability to manage complex, cross-functional technical issues in high-pressure environments
  • Broad high level knowledge of networking products, solutions, and use cases
  • Exceptional ability to collaborate with technical teams (R&D, Field, Partners, third parties)
  • Outstanding verbal and written communication skills, with confidence leading technical or non-technical bridge calls up to the C-suite level
Benefits
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer satisfaction plantechnical escalation managementnetworking productstechnical issue management
Soft Skills
creativityadaptabilitycollaborationcommunicationleadership