Hewlett Packard Enterprise

Critical Account Manager

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Salary

💰 $92,600 - $213,500 per year

About the role

  • Serve as the central point of contact between Sales, Engineering, Services, and the Customer.
  • Own the communication strategy for all open issues, including status updates, progress reports, and risk mitigation planning.
  • Schedule and facilitate regular calls with stakeholders, ensuring alignment and accountability.
  • Manage the cadence and progress of issue resolution
  • Maintain detailed documentation and tracking using tools such as Salesforce, Jira, and internal ticketing systems.
  • Create and deliver customer-facing presentations to report on issue status and service improvements.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Typically, 6+ Years of customer facing service, engineering support or related delivery roles
  • Experience in Service/Technical Escalation Management a plus
  • Understanding of various data networking protocols
  • Good breadth of understanding of networking products, solutions and use cases
Benefits
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data networking protocolsService/Technical Escalation Management
Soft Skills
communication strategystakeholder managementalignmentaccountabilityissue resolutiondocumentationpresentation skills
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineering