Leads the day‑to‑day delivery and operations of HPE’s GPU Cloud services, ensuring performance, availability, and adherence to contractual commitments.
Oversees multi‑site operations across North America and Europe, coordinating deployment, lifecycle management, and steady‑state operations.
Establishes and maintains operational governance, service metrics, and review cadences to ensure predictable outcomes.
Drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction.
Manages ongoing, consultative relationships with customer stakeholders focused on service delivery and operational excellence.
Partners with Account Executives to support account plans, renewals, and growth through strong delivery performance.
Manages change control for out‑of‑scope requests, ensuring alignment, transparency, and risk awareness.
Directly manages and develops a global, matrixed team spanning operations, program management, and service delivery.
Works closely with Engineering, Platform, Support, Finance, and Supply Chain teams to align planning and execution.
Supports the introduction of operational and service delivery innovations that improve reliability and reduce cost.

Requirements

Bachelor’s degree or equivalent experience required; advanced degree preferred.
8–10+ years of experience in service delivery, operations, program management, or business management within IT, cloud, or infrastructure services.
Experience leading global, distributed, and matrixed teams.
Proven background supporting customer‑facing services with operational accountability.
Experience working cross‑functionally with Sales, Engineering, and Finance.

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service deliveryoperations managementprogram managementcloud servicesinfrastructure serviceschange controllifecycle managementperformance metricscontinuous improvementcustomer satisfaction

Soft Skills

leadershipcommunicationconsultative relationship managementcross-functional collaborationoperational excellenceteam developmentstrategic planningrisk awarenesscustomer focusproblem-solving

Certifications

Bachelor’s degreeadvanced degree