Customer Success Business Operations Manager
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Spring • Texas • United States
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Salary
💰 $92,600 - $213,500 per year
About the role
- The Customer Success Business Operations Manager defines, manages, and evaluates Customer Success operational strategies to ensure execution against established objectives.
- This role leads cross-functional efforts to identify, track, and report Customer Success Key Performance Indicators (CS KPIs), providing actionable insights into Geo progress in CS methodology adoption and business execution.
- Regularly contributes innovative approaches and methods for KPI management and operational improvement.
- Works independently and as a leader on multifaceted projects, requiring robust evaluation of data and business scenarios.
- Provides direction and guidance for process enhancements and policy development, representing Customer Success Operations in cross-functional initiatives and external engagements.
Requirements
- Bachelor's or Master's degree in Business Administration, Customer Success, Operations Management, or a related field.
- Typically, 6+ years of experience in Customer Success, business operations, analytics, or related functional area.
- Certifications or formal training in Customer Success (e.g., Customer Success Manager Certification, SuccessHACKER, Gainsight, or equivalent) are highly preferred.
- Demonstrates strong attention to detail in KPI tracking, data validation, and reporting accuracy.
- Advanced analytical thinking, technical analysis, and data manipulation skills, including proficiency in Power BI, Salesforce, Certinia, or similar platforms.
- Strong business acumen and a deep understanding of Customer Success operations, methodologies, and industry best practices.
- Excellent verbal and written communication skills, with the ability to prepare and present clear, actionable reports to senior leadership.
- Outstanding project management skills, including experience leading large, cross-functional initiatives and managing complex projects.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI managementdata validationdata manipulationanalytical thinkingtechnical analysisproject management
Soft Skills
attention to detailcommunication skillsbusiness acumenleadershipinnovation
Certifications
Customer Success Manager CertificationSuccessHACKERGainsight