Project / Program Manager – Services Delivery Transformation
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • Bulgaria
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Tech Stack
About the role
- Leads internal project to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing.
- Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
- Frequently contributes to the development of new ideas and methods.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
- Acts as an expert providing direction and guidance to process improvements and establishing policies.
- Frequently represents the organization to external customers/clients.
- Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives.
- May provide mentoring and guidance to lower level employees.
- The successful candidate will work as part of a team focused on services delivery transformation programs to drive elevated customer experience and services delivery excellence.
- Lead end-to-end programs to redesign processes, operating models and handoffs that improve customer experience and delivery outcomes
- Leads internal projects, working across geographies / regions and WW teams to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing and communication.
- Plan, build and implement solutions to internal problems and issues.
- Drive governance and excellence in Services delivery transformation programs.
- Represent Services Delivery in strategic, cross-functional initiatives and governance bodies.
- Partner closely with internal stakeholders to align priorities, requirements and success measures.
- Track program health, risks, and benefits; report progress to senior leaders and adjust plans as needed.
- Manages matrix project team - Matrix leadership internal as well as external resources with a significant team size from multiple regions/ teams
- Manages a portfolio of projects or a program and supervises other project managers on very large multi-function projects.
- Manages complex multi-function and/ or global relationships with senior and executive stakeholder management.
Requirements
- First Level University degree.
- 7+ years in project management roles or in like roles/businesses.
- Strong Business Acumen across Operational Services, Managed Services and Professional Services Delivery and good understanding of services delivery operations
- Has an extensive understanding of critical project management techniques
- PMP Certified.
- Proven experience leading cross-functional programs that deliver measurable business impact.
- Expertise in Lean/Kaizen/Six Sigma
- Strong governance and MOC experience and skills
- Excellent relationship building and influencing skills
- Critical thinking skills
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementLeanKaizenSix SigmagovernanceMOCbusiness analysisprocess improvementservices delivery transformationcross-functional program management
Soft Skills
leadershiprelationship buildinginfluencingcritical thinkingmentoringcommunicationindependent judgmentteam collaborationstakeholder managementproblem-solving
Certifications
PMP