Hewlett Packard Enterprise

Technical Solution Consultant, Graduate

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Entry Level

About the role

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
  • Begin to partner with and assist the Sales Pursuit team.

Requirements

  • Degree on IT, Industrial engineering or related field
  • English - Intermediate advanced
  • Portuguese (Is a plus)
  • 0-1 year experience in relevant technologies and customer environments.
  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Basic knowledge/experience with case management databases and tools.
  • Customer service skills.
  • Phone and remote support experience.
  • E-support experience.
  • Case management system (Is a plus)
Benefits
  • Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingsoftware knowledgehardware knowledgecase managementanalytical skillsproblem solvingcustomer servicephone supportremote supporte-support
Soft skills
verbal communicationwritten communicationteam collaborationcustomer relationsproactive assistancearticulationengagementproblem avoidancecase summary articulationsupport partnership