Resolve customer issues by effectively partnering with functional leads in Engineering (on-site and remote)
Develop and maintain a prioritized Issue List and Action Plan to manage escalations and drive resolution
Assess & evaluate the criticality of the situation, and report back on the current status of those issues
Develop and communicate periodic reports to communicate status on milestones
Ensure customer is heard throughout escalation process
Hold scheduled conference calls with assigned customer accounts
Educate and promote best practices for leveraging Aruba Cloud Engineering solutions

Requirements

Prefer Bachelor's Degree in Science/ Engineering or equivalent experience
8+ years of relevant experience in networking and cloud domain
8+ years of experience with cloud computing vendors: AWS, Azure, Google Cloud
An AWS certification is a big plus
Familiar knowledge in one of the languages: Java/Python- good to have
Knowledge of L2/L3 switching, TCP/IP, UDP/IP, IPV4, IPV6,802.11 standards
Experience interfacing directly with engineering teams to escalate and seek resolution on product issues

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

cloud computingAWSAzureGoogle CloudJavaPythonL2 switchingL3 switchingTCP/IPUDP/IP

problem solvingcommunicationcollaborationreportingcustomer serviceescalation managementeducationbest practices promotion

AWS certification