Reporting to the Service Delivery Manager of Advanced Services, provide post-sales support of Junipers Network Products.
Work daily with the customer either remotely or at the customer location.
Have expertise on Juniper products deployed or to be deployed within the customer’s service provider network and provide technical and operational support on network issues.
Conduct network information gathering workshops with the Customer.
Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment.
Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates.
Support design and planning of Juniper MX, QFX, EX series and associated solutions within the customer’s commercial network.
Develop secondary skills in other products in the Juniper product portfolio.

Requirements

Bachelor’s degree in engineering or computer science or equivalent experience
5 years' experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
JUNOS CLI experience across MX, QFX, EX series
IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
Routing protocol operation, migration, and scaling mechanisms
Routing policies at BGP peering points
VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)
Ethernet switching and 802.1Q, QOS
Software Define Networking (SDN)

Benefits

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

JUNOS CLIIP/RoutingOSPFISISBGPMPLS-TERSVPLDPIPv6Ethernet switching

customer supporttechnical supportcommunicationworkshop facilitationproblem solving