Develop and evolve customer success (CS) methodologies, playbooks, and lifecycle templates
Collaborate with CS App business process lead to translate methodology into scalable workflows
Define and refine robust customer health scoring requirements
Lead cross-functional initiatives to standardize sales and success processes
Develop training content and communicate methodology updates
Monitor success metrics to ensure methodology adherence

Requirements

First Level University Degree or equivalent combination of education & experience
Minimum 5 years’ experience in project management or customer success
Certified Customer Success Management (CCSM) Level 2 or higher preferred
PMP or Prosci certifications are a strong plus
Advanced project and change management capabilities
Proven expertise in developing playbooks, guides and templates aligned to brand guidelines
Familiarity with CS platforms, digital enablement tools, and sales processes

Benefits

Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Personal & Professional Development: Programs tailored to helping reach career goals
Unconditional Inclusion: Valuing and embracing varied backgrounds

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementcustomer success methodologiescustomer health scoringplaybooks developmentworkflow designsuccess metrics monitoringtraining content developmentchange management

Soft skills

collaborationleadershipcommunicationorganizational skills

Certifications

Certified Customer Success Management (CCSM) Level 2PMPProsci