Hewlett Packard Enterprise

Quality Assurance and Customer Support Engineer

Hewlett Packard Enterprise

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $101,900 - $234,500 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudDjangoPythonSelenium

About the role

  • Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality
  • Investigate and reproduce customer-reported issues and provide clear, consistent updates and timely resolution
  • Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution
  • Share customer insights and feedback with product and engineering teams to drive continuous improvement
  • Maintain and update test plans to support regression testing and expand automated test coverage
  • Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results
  • Write and maintain clear technical documentation for QA and Support teams
  • Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment
  • Develop deep product knowledge and take ownership of key QA and Support responsibilities, including staging and production testing, test automation, customer issue reproduction, and writing clear, user-focused documentation

Requirements

  • U.S. citizenship required
  • 6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
  • Bachelor’s or Master’s in Computer Science, Information Systems, or a related field
  • Proficient in Python programming language
  • Strong written and verbal communication skills
  • Excellent analytical and problem-solving abilities, with a detail-oriented approach
  • Solid foundation in programming concepts and software development best practices
  • Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly
  • Experience with UI and API troubleshooting (preferred)
  • Experience with Selenium and pytest frameworks (preferred)
  • Experience writing detailed regression test cases (preferred)
  • Familiarity with Django RESTful API (preferred)
  • Basic L2/L3 networking knowledge (preferred)
  • Must be able to join team meetings three times a week during early or late hours to support international teams and customers
  • This is an onsite position and requires commuting to the office 5 days per week