Employer Branding Manager
Tide
Support Manager
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • 🇧🇬 Bulgaria
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Assembly
About the role
- Provide support guidance, advocacy and account management for all HPE-Services Storage requests/requirements
- Create reports depending on frequency detailed by the Proactive Support agreement purchased
- Track customer Proactive support contracts and advise when the contract needs to be renewed working with the account team assigned to the customer
- Provide HPE Storage related input for the Account Support Plan
- Participate in Support Activity Review meetings
- Creation of HPE report materials and P1 event post mortems (PSM reports)
- Provide input to the ASM/Service Advisor for inventory management and true-up activities (As needed)
- HPE Nimble storage support introduction (during onboarding)
- Coordinate HPE Infosight/DSCC training Twice a year
- Provide escalation management for Proactive supported customers reactive cases
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to act as a mentor and guide other employees
- Ability to provide direction and guidance to process improvements
Requirements
- First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science)
- Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience
- 5-7 years experience in relevant technologies and customer environments
- Relevant industry qualification where applicable
- Good known track record
- Fluent in written and verbal English
- Fluency in key European Languages would be a significant benefit (French, Spanish, German, Italian)
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HPE StorageHPE NimbleProactive Supportinventory managementreport creationescalation managementcustomer entitlementtechnical supportproblem-solving
Soft skills
mentoringguidanceadvocacycommunicationcustomer relationsprocess improvement
Certifications
First Level University degreerelevant industry qualification