Director of Services
Hetherington Group
full-time
Posted on:
Location Type: Office
Location: Wanaque • New Jersey • United States
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Salary
💰 $140,000 per year
Job Level
About the role
- Act as a senior leader and manager within the organization, providing strategic and operational oversight for the services team.
- Supervise all service-related functions and ensure alignment with the organization's goals and objectives.
- Develop and implement strategic plans to build the team both strategically and operationally.
- Ensure that all products and services meet the high standards and requirements set by the President.
- Oversee budgeting, training, and manpower planning.
- Utilize metrics to drive decisions in support of business development, product execution, and customer satisfaction.
- Ensure the successful execution of services and products, maintaining a focus on quality, efficiency, and customer satisfaction.
- Collaborate with the business development team to identify and capitalize on new opportunities, fostering growth and enhancing service delivery.
- Maintain effective communication with all stakeholders, including the President, to ensure transparency and alignment on service delivery expectations and organizational goals.
Requirements
- Bachelor's degree or relevant professional experience
- 7 to 10 years of investigative or intelligence experience with progressive 5 years of management experience.
- Superb communication, writing, speaking, and interacting with individuals and groups at all levels.
- Fundamental understanding and execution of business competencies (personnel, finance, resource management, customer service, marketing, and reporting)
- Demonstrated experience leading product and project development efforts.
- Advanced skills with computer programs and online resources for course development, delivery, project management, and other aspects of the job.
- Detail-oriented and comfortable in a collaborative and agile team environment.
- Excellent judgment and people skills; ability to forge strong working relationships with stakeholders and clients.
- Obtain OSMOSIS OSC certification within 6 months.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic planningoperational oversightbudgetingtrainingmanpower planningbusiness developmentproduct executioncustomer satisfactionproject developmentresource management
Soft Skills
communicationwritingspeakinginterpersonal skillscollaborationdetail-orientedjudgmentrelationship buildingleadershipagility
Certifications
OSMOSIS OSC certification