Herself Health

General

• Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support.
• Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns
• Handle SMS (text), chat, and email communication from patients
• Manage reviews and provide closed-loop service recovery
• Adhere to and enforce HIPAA regulatory compliance in all interactions
• Research and resolve patient concerns to achieve first contact resolution
• Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system
• Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence
• Perform other duties as assigned

Patient Experience Specialist – Part-Time

• Within a value-based and patient-centered model of care reporting to the Company's Lead Registered Nurse, the Registered Nurse (RN) at Herself Health provides exceptional care to women ages 65 and up.
• Through Transitional Care Management and Triage, the RN educates and empowers women to manage their health conditions and achieve their individual goals of care.
• The RN role facilitates collaboration and continuity of care among team members, including providers, medical assistants, and health coaches.

Value-based Care Registered Nurse, Per Diem

Financial Planning and Analysis

• Serve as Head of financial planning and analysis and run day-to-day operations of FP&A
• Lead a team and scale as the business grows
• Create monthly forecasts and build operating models, short-term and long-term financial plans
• Be responsible for budgeting/planning processes and perform detailed department-specific budget and forecast reports
• Partner with senior leadership to translate financial analysis into actionable business strategy and recommendations
• Track key performance indicators (KPIs) and business metrics to drive accountability and performance
• Oversee monthly, quarterly, and annual financial reporting, including variance analysis against budget and forecast
• Lead the annual budgeting process and ongoing reforecasting in partnership with department leaders
• Support fundraising, board reporting, and investor relations with financial models, analyses, and presentations
• Establish and improve FP&A processes, systems, and internal controls to support a scaling organization

Patient Experience Specialist – Part-Time

Value-based Care Registered Nurse, Per Diem

Director, Financial Planning – Analysis