Patient Experience Specialist – Part-Time

Herself Health

Patient Experience Specialist providing exceptional support and improving patient satisfaction for Herself Health. Handling inbound and outbound communication in a call center environment.

Posted 7/13/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication and support within a fast-paced call center environment, ensuring adherence to HIPAA compliance while effectively managing patient records and resolving concerns.

Highest-signal resume keywords

Patient SupportHIPAA ComplianceCall Center ExperienceProblem-Solving SkillsMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Record ManagementElectronic Filing SystemsFirst Contact ResolutionAppointment SchedulingMedication Adherence

Soft Skills

Multi-TaskingDecision-MakingCommunication Skills

Tools & Technologies

Elation EMR System

Industry Keywords

Healthcare AdministrationPatient ExperienceConfidential Information

About the role

Key responsibilities & impact

Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support.
Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns
Handle SMS (text), chat, and email communication from patients
Manage reviews and provide closed-loop service recovery
Adhere to and enforce HIPAA regulatory compliance in all interactions
Research and resolve patient concerns to achieve first contact resolution
Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system
Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence
Perform other duties as assigned

Requirements

What you’ll need

Authorized to work in the United States
2+ years in a virtual healthcare administrative support role or call center experience
Ability to multi-task and work in a fast-paced environment
Experience with Microsoft Office and electronic filing systems
Experience working with high discretion and confidential information
Excellent problem-solving and decision-making skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Herself Health Website LinkedIn All Job Openings 11 - 50 employees ⚕️ Healthcare Insurance Healthcare Insurance Herself Health is a primary care practice specifically designed for women aged 65 and above. The practice focuses on providing comprehensive care that incorporates both physical and emotional health, tailored to meet individual health goals. They offer solutions for health conditions commonly affecting older women, such as arthritis, weight management, heart health, bone health, and mental health. Herself Health accepts a variety of insurance plans, including Medicare Part B, Medicare Supplement, and most Medicare Advantage plans. Their facilities are located in the Minneapolis/St. Paul area, with clinic hours from Monday to Friday and additional 24/7 call support. Patient Experience Specialist – Part-Time Job not on LinkedIn 🔥 9 minutes ago 🇺🇸 United States – Remote 💵 $18 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Take inbound patient calls in a fast-paced call center environment and provide exceptional patient support.
Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no-next-appointment campaigns
Handle SMS (text), chat, and email communication from patients
Manage reviews and provide closed-loop service recovery
Adhere to and enforce HIPAA regulatory compliance in all interactions
Research and resolve patient concerns to achieve first contact resolution
Maintain records, including patient files, contracts, payor information and insurance information through Elation, our EMR system
Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence
Perform other duties as assigned 🎯 Requirements
Authorized to work in the United States
2+ years in a virtual healthcare administrative support role or call center experience
Ability to multi-task and work in a fast-paced environment
Experience with Microsoft Office and electronic filing systems
Experience working with high discretion and confidential information
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