Heritage Landscape Supply Group, Inc.

Customer Service Associate

Heritage Landscape Supply Group, Inc.

full-time

Posted on:

Location Type: Office

Location: Atkinson • New Hampshire • United States

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About the role

  • Entering orders at the point of sale using the company computer system
  • Interacting with customers over the phone, via email, and in-person
  • Greet customers with a friendly attitude
  • Communicate to customers the correct product for their application
  • Communicate to customers how the material is priced and sold
  • Create Sales Orders
  • Create Quotes to estimate the cost of projects, quantities of material needed from customer measurements
  • Efficient scheduling of truck deliveries
  • Clear communication between manager, employees, and clients
  • Maintain and assist to keep a clean work environment
  • Learn basic knowledge of products available to customers
  • Inform management of products/special order material customers need
  • Assist with Inventory Cycle Counts
  • Order picking/staging/Replenishment
  • Shipping/Receiving
  • Loading/unloading delivery vehicles
  • Other related duties as assigned

Requirements

  • Basic computer knowledge and Internet use
  • Experience with irrigation/landscaping products (not required)
  • Bilingual (English and Spanish) preferred (not required)
  • Forklift experience helpful
  • Ability to lift 75 lbs; 50 lbs on a repetitive basis
  • Able to pass pre-employment drug test/background screen
Benefits
  • Competitive weekly/bi-weekly pay
  • Discretionary bonuses
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
  • Medical/dental/vision
  • Flexible spending accounts
  • Company-paid life and short-term disability
  • Optional long-term disability
  • Additional life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order entrysales order creationquote creationinventory cycle countsorder pickingstagingreplenishmentshippingreceivingforklift operation
Soft Skills
customer interactioncommunicationfriendly attitudeschedulingteam collaborationclean work environment maintenanceproduct knowledgeproblem-solvingadaptabilitybilingual communication