Vice President – Service Delivery
Heritage Environmental Services
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • United States
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Job Level
About the role
- Accountable for the performance of Arcwood’s customer-facing business across the continental United States
- Leads the operational delivery of hazardous and non-hazardous (industrial) waste management, technical services, field services, and transportation
- Supports Sales in the pursuit of new customer acquisition and improving retention and expansion within existing customers
- Ensures safe, compliant, and efficient operations, high customer satisfaction, and continuous improvement
- Manages the financial performance of four service regions and the transportation division, including budgeting, forecasting, and cost control
- Analyzes financial data to identify opportunities for cost savings and efficiency improvements
- Spearheads the transformation of our environmental services and transportation divisions into profitable growth engines
Requirements
- Bachelor’s degree in environmental services, transportation, logistics, business administration or related field (required)
- 12+ years of progressive leadership experience managing field and technical services within the industrial waste or similar industry (required)
- Previous experience leading an environmental services business at scale or an industrial services business of comparable size and scale with transformation experience (required)
- Demonstrated success of enhancing customer satisfaction and loyalty through effective service management (required)
- Experience and expertise in transformation through digitization and modernization leading to revenue and profit growth (required)
- Experience in transportation operations or P&L (preferred)
Benefits
- Health insurance covers all preventative medicine, from physicals to eye exams
- Contributes to your HSA account
- Countless internal training and education opportunities
- Covers outside courses and trainings relevant to your career
- Generous tuition reimbursement program
- 401K match
- Competitive bonus program
- Certain positions are eligible for referral and retention bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysisbudgetingforecastingcost controlcustomer acquisitioncustomer retentionservice managementtransformation through digitizationmodernizationP&L management
Soft Skills
leadershipcustomer satisfaction enhancementcontinuous improvementoperational deliveryinterpersonal communicationstrategic planningproblem-solvingteam managementanalytical thinkingorganizational skills
Certifications
Bachelor’s degree in environmental servicesBachelor’s degree in transportationBachelor’s degree in logisticsBachelor’s degree in business administration