Herbal Goodness

Senior Operations Lead – Head of Operations

Herbal Goodness

full-time

Posted on:

Location Type: Hybrid

Location: McKinney • Texas • United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • Serve as the CEO's right-hand operations lead, providing leadership as needed.
  • Participate in setting Short, Medium, and Long-Term company goals and strategy planning.
  • Drive the Entrepreneurial Operating System (EOS) execution, ensuring accountability and traction across the organization.
  • Partner with the CEO to position the business for a high-multiple exit within 5-7 years.
  • Lead initiatives to reduce Cost of Goods Sold (COGS) by 10-15% and optimize the cost structure to target gross margins.
  • Lead the setup, growth, and operations of our liquid and tea production lines at the new Eldorado facility.
  • Oversee facility optimization and growth to maximize efficiency.
  • Drive FDA/DSHS compliance and ensure the facility meets compliance for NSF, SQF, cGMP, and Organic certifications.
  • Oversee the continued integration of our ERP system across manufacturing, warehousing, and fulfillment.
  • Execute strategies to increase inventory turns and improve cash flow.
  • Lead demand forecasting to eliminate Out-of-Stocks while managing product discontinuation and scrap execution.
  • Manage relationships with COA-verified organic suppliers to ensure quality and price stability.
  • Oversee all D2C (Shopify, Amazon) and B2B fulfillment, achieving shipping standards and freight efficiencies.
  • Hire, train, and manage remote team leads and on-site warehouse/manufacturing staff.
  • Develop and drive team KPIs and "Rocks," ensuring alignment with the broader company strategy.

Requirements

  • 7-10+ years in Operations Leadership within the CPG, Dietary Supplement, or Food & Beverage industry.
  • Deep knowledge of FDA 21 CFR Part 111, cGMP, and organic certification requirements.
  • You have been through audits before.
  • You understand P&L, COGS, Gross Margin, and Cash Flow.
  • You make decisions based on data, not gut feeling.
  • You aren't just maintaining a machine; you are building one.
  • You are comfortable with the chaos of a facility build-out and the structure of a small business with a growth-minded strategy.
Benefits
  • 10% of profits to support girls' education in Africa
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations leadershipcost of goods sold (COGS)demand forecastinginventory managementP&L managementgross margin analysiscash flow managementfacility optimizationdata-driven decision makingteam KPIs development
Soft Skills
leadershipstrategic planningaccountabilityrelationship managementteam managementadaptabilityproblem-solvingcommunicationcollaborationgrowth mindset
Certifications
FDA compliancecGMP certificationorganic certification