Henry Schein

Head of Operations

Henry Schein

full-time

Posted on:

Location Type: Hybrid

Location: South Yarra • Australia

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Job Level

Lead

About the role

  • Define and execute the operational strategy for APAC, aligning with global objectives and regional growth plans.
  • Drive scalability and efficiency across all operational processes.
  • Ensure timely and high-quality installations and implementations of SaaS products to support revenue achievement.
  • Collaborate with cross-functional teams to remove bottlenecks and improve delivery timelines.
  • Develop and implement strategies to drive product adoption and customer engagement.
  • Monitor usage metrics and proactively address adoption challenges.
  • Oversee and manage the customer support function to ensure timely, effective, and high-quality resolution of customer inquiries and issues.
  • Identify and implement process improvements to enhance operational efficiency and profitability.
  • Build, mentor, and lead high-performing operational teams.

Requirements

  • Proven experience in operational leadership within a SaaS or technology business.
  • Strong understanding of SaaS delivery models, onboarding, and customer success principles.
  • Demonstrated ability to manage complex projects and drive efficiency improvements.
  • Excellent leadership, communication, and stakeholder management skills at a senior level.
  • Strategic thinker with strong execution capability.
  • Customer-centric mindset with a passion for delivering exceptional experiences.
  • Analytical and data-driven approach to decision-making.
  • Collaborative and adaptable in a fast-paced environment.
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational strategySaaS productsproject managementprocess improvementscustomer support managementdata analysisproduct adoption strategiescustomer engagementefficiency improvementsonboarding
Soft Skills
leadershipcommunicationstakeholder managementstrategic thinkingexecution capabilitycustomer-centric mindsetanalytical thinkingcollaborationadaptabilityproblem-solving