Henry Schein

Onboarding Success Manager

Henry Schein

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

PMP

About the role

  • Deliver an effortless onboarding experience that sets customers up for long‑term success
  • Own the entire onboarding journey, guiding customers from sale through adoption of products
  • Lead customer meetings and create structured onboarding plans
  • Manage progress to ensure implementations stay on track
  • Coordinate cross‑functional teams to meet commitments and resolve issues quickly
  • Translate customer needs into the right product setup and actions that maximize value
  • Shape the customer’s early experience and lay the foundation for long‑term success

Requirements

  • Min 3+ years’ experience in project management, customer onboarding, or a similar role
  • Certification in PMP, PRINCE2, or other project management certification is a plus, but not a requirement
  • Demonstrated success in managing customer relationships and delivering projects on time and to plan
  • Experience with change management and driving customer adoption of new technologies
  • Excellent communication and interpersonal skills, with the ability to convey complex information clearly and effectively
  • Problem-solving mindset with the ability identify innovative solutions
Benefits
  • Work From Home
  • Equal opportunity employment
  • Reasonable accommodations for applicants with disabilities
  • Commitment to employee wellness and community contribution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer onboardingchange managementcustomer adoption
Soft Skills
communication skillsinterpersonal skillsproblem-solving mindset
Certifications
PMPPRINCE2