Software Implementation Project Manager I
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Design, implement, test, and document functionality based on customer business requirements and workflows
- Plan, lead, organize and control projects from beginning to end
- Serve as a primary point of contact for both internal and external customers during all phases of the implementation project
- Manage multiple/simultaneous implementation projects
- Resolve advanced customer escalations
- Track all correspondence and completed tasks to provide accurate record of account/project history.
- Recognize and provide input into process improvement
Requirements
- Typically, 2 to 4 years of related professional experience
- Excellent customer service skills
- Excellent organizational skills
- Excellent ability to professionally understand and diffuse stressful situations
- Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
- Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
- Project management experience and/or certifications (CAPM, PMP, Project+, etc.) preferred.
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Paid Parental Leave
- Short Term Disability
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
- And more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network configurationsWANsCitrixvirtual serverWindows SQL Serverhosted solutions
Soft Skills
customer serviceorganizational skillsstress managementcommunication
Certifications
CAPMPMPProject+