Customer Care Specialist
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $44,150 - $68,985 per year
About the role
- Build customer relationships by accommodating customer’s requests relating to reasons they have been designated to Customer Care.
- Provide promotional information and services to customers and sales consultants.
- Drive divisional initiatives in all customer interactions.
- Receive and respond to customer and sales teams inquiries via telephone calls, emails and faxes.
- Handle customer service-related issues.
- Respond to customer’s concern in a timely fashion.
- Assist with various aspects of account maintenance including new account set-up.
- Create quotes and bids for sales consultants to price.
- Interact with internal departments to resolve issues and work with distribution centers regarding post-order inquiries.
- Track drop ship and cross-doc items.
- Notify sales consultants, sales management and department management of unusual customer concerns.
Requirements
- Typically 4 or more years of related experience
- Medical product knowledge preferred
- Microsoft Office knowledge preferred
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO [or sick leave if applicable]
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer relationship managementcustomer servicecommunicationproblem-solvingtimelinessaccount maintenancecollaboration