Manage eProcurement initiatives for new and existing accounts, ensuring smooth onboarding, technical setup, and post-go-live optimization.
Support RFP responses by providing accurate, customer-specific technology details that align with Henry Schein’s capabilities.
Collaborate with internal teams to identify process improvements that enhance integration quality and customer outcomes.
Partner with IT and other stakeholders to implement technology solutions that address customer needs.
Serve as the point of contact for complex issue resolution, coordinating cross-functional resources to minimize disruptions for Strategic Accounts.
Act as a trusted technology advisor for strategic accounts, developing strong, solution-oriented relationships with key stakeholders to ensure customer success.
Maintain a proactive approach to customer interactions, regularly reviewing technology needs, addressing evolving requirements, and optimizing the customer journey.
Monitor and analyze key performance indicators (KPIs) relevant to strategic accounts, using data to refine strategies, enhance solution quality, and improve customer experiences.
Drive continuous improvement initiatives by integrating insights from customer interactions and team feedback to elevate service quality and customer value.

Requirements

Preferred experience working as a consultant for large ERP or purchasing software company or large consulting company that services the ERP space
Consulting in a sales environment required
Healthcare experience is highly desirable, including working with or for eProcurement Solutions, Health Systems (IDNs) a/o GPOs
Distribution experience, especially medical-surgical, is beneficial
eCommerce Website feature/function knowledge is important
Must know purchasing software and their interaction with ERP systems including AP and AR
Understand supply chain processes in a healthcare provider organization
Be able to discuss various technologies articulately and accurately including punch out, cXML, XML, EDI, e-Catalogs, hosted catalogs
Knowledge of inventory management is a plus
Knowledge of medical and dental organization structures including DSO, GPO, MSO, IPA, IDNs, hospitals, ASCs, associations
Knowledge of product categories including pharmaceuticals and vaccines, medical-surgical supplies, laboratory, medical equipment.

Benefits

Medical, Dental and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

eProcurementERP systemspurchasing softwaresupply chain processespunch outcXMLXMLEDIe-Catalogsinventory management

Soft skills

collaborationproblem-solvingcustomer relationship managementcommunicationproactive approachanalytical skillscontinuous improvementsolution-orientedcross-functional coordinationstakeholder engagement