Senior Customer Support Representative – Vetify Fulfillment Representative
Avetta
Cloud
Dental Sales Support Representative, Equipment
Henry Schein
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $40,053 - $62,583 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Help troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team\n
- Handle administrative requests brought by the team in accordance with expectations outlined by the sales support and telesales leadership teams\n
- Provide the sales team with data reports and sales guides at the guidance of leadership\n
- Monitor sales performance through sales tracking tools and report progress to sales representatives\n
- Work with sales managers to create and implement targeted sales strategies\n
- Monitor new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales\n
- Provide excellent internal customer service by staying on top of pending orders and customer requests\n
- Assist in planning and executing local sales events at the direction of the Regional or Multisite Manager\n
- SPECIFIC KNOWLEDGE & SKILLS: Proficiency in Salesforce.com
Requirements
- Proficiency in Salesforce.com\n
- Ability to quickly learn and master other internal programs used by the sales and telesales teams\n
- Proficiency in data analysis to turn sales data into actionable recommendations\n
- Strong communication, presentation, and training abilities\n
- Previous knowledge of sales practices and customer service expectations\n
- Demonstrated ability to manage teams, locally and remotely, and keep them engaged\n
- MINIMUM WORK EXPERIENCE: Typically 4 or more years of related experience
