Customer Support

• Help troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team\n• Handle administrative requests brought by the team in accordance with expectations outlined by the sales support and telesales leadership teams\n• Provide the sales team with data reports and sales guides at the guidance of leadership\n• Monitor sales performance through sales tracking tools and report progress to sales representatives\n• Work with sales managers to create and implement targeted sales strategies\n• Monitor new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales\n• Provide excellent internal customer service by staying on top of pending orders and customer requests\n• Assist in planning and executing local sales events at the direction of the Regional or Multisite Manager\n• SPECIFIC KNOWLEDGE & SKILLS: Proficiency in Salesforce.com

Dental Sales Support Representative, Equipment

Technical Customer Care Specialist

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Treasury Management Client Support Specialist

Advanced Application Support Specialist