Coordinate the execution of the defined customer training plans with the trainers.
Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process.
Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies.
Complete Workflow Analysis and/or oversee a trainer that completes the onsite Workflow Analysis.
Work with the customer to complete the Organization Build Workshops or SmartStarts and validation.
Schedule and conduct planning, building, and validation workshops with the customer.
Management of project tasks, add on training, and post Go Live tasks.
Assist and collaborate with the project manager.
Recognize and provide input into process improvement.
Lead process improvement efforts as needed.
Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed.
Manage multiple/simultaneous Onboarding projects and resolve customer escalations.

Requirements

Typically 2 to 4 years of related professional experience.
Typically a bachelor’s degree or global equivalent in related discipline.
Minimum of 3 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consulting experience with software in a SaaS Cloud environment.
Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technology or other software)
Ability to see and present 'the big picture’, uncover business challenges and architect solutions to solve customer problems.
Strong customer-facing and relationship-building skills.
Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques.
Demonstrates a high level of proficiency with customers in the Strategic Accounts segment with a deep understanding of the problems facing the complexities of large DSOs and NDSOs.
Intermediate degree of understanding with competitive products.
Strong understanding of industry practices.
General proficiency with tools, systems, and procedures.
Good planning/organizational skills and techniques.
Good decision making, analysis and problem solving skills.
Good interpersonal skills.
Developing professional credibility.

Benefits

Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Sick Leave (if applicable)
Paid Parental Leave
Short Term Disability
Income Protection
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workflow analysisprocess improvementneeds analysisbusiness justificationclosing techniquesSaaStraining managementsolution consultingproject managementcustomer onboarding

Soft Skills

customer-facing skillsrelationship-building skillsverbal communicationwritten communicationplanning skillsorganizational skillsdecision makinganalysis skillsproblem solving skillsinterpersonal skills