HENRICHSEN Group

Customer Success Manager

• Ownership of existing accounts: Managing your own portfolio of existing customers and building long-term, trust-based relationships
• Cross-selling & Upselling: Cross- and upselling of SAP-integrated finance solutions and participation in targeted sales campaigns
• Sales cycle management: Independently manage the entire sales cycle — from initial contact, business case and effort estimation to proposal, negotiation, and closing
• Customer guidance through technology change: Support customers through technological transitions with enthusiasm for cloud, AI-driven processes, and new SAP technologies
• Shaping the portfolio through market feedback: Actively contribute to portfolio development by capturing market and customer feedback and identifying trends
• Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal winning teams and Business Solution Sales
• Customer meetings (procurement and logistics) & event presence: Lead workshops and presentations and represent the company at customer and industry events

Manager

• Lead and take responsibility for multiple software projects in the area of SAP Workflow Purchase-to-Pay (multi-project management)
• Overall project control to deliver customer projects, taking into account deadlines, costs and contractual compliance
• Commercial and technical management and responsibility for meeting project objectives, as well as planning and delegating work packages
• Execution of proactive change control / change request handling
• First point of contact for our customers and management of customer relationships; interface management between consulting and clients
• Advise customers on project approaches, change management, stakeholder management and project marketing

IT Project Manager

• Leading and taking responsibility for multiple software projects in the SAP Workflow Purchase-to-Pay (Purchase2Pay) area (multi-project management)
• Overall project control to implement customer projects, taking into account deadlines, costs and contract compliance
• Commercial and technical management and responsibility for meeting project objectives, including planning and delegating work packages
• Managing proactive change control / change request handling
• First point of contact for our customers and management of customer relationships; interface management between consulting and clients
• Advising customers on project approaches, change management, stakeholder management and project marketing

IT Project Manager, Project Lead

Marketing Operations

• Build and expand a new CRM system as the single source of truth for all customer data and customer interactions
• Create, implement and optimize email marketing campaigns, lead nurturing programs and other automated marketing activities across the entire customer lifecycle
• Analyze, segment and activate customer data to ensure targeted, relevant audience engagement
• Train team members and other departments on marketing automation and CRM best practices

Senior CRM and Marketing Automation Manager

Consultant

• Development, integration and implementation of IT solutions in the ECM/ERP area
• Analysis of current-state processes together with our solution architects, development of target-state workflows and implementation of the corresponding functional specifications
• Responsibility for project rollouts, customer support and the development of document management systems
• Monitoring the test phase, production deployment and conducting training sessions
• Support in requirements analysis and IT conceptual design in collaboration with the team and customers

ECM Consultant

Account Executive

• Identify and acquire new customers
• Independently manage the entire sales process from initial contact to closing
• Conduct sales negotiations and presentations, including preparing proposals
• Sell services and software products related to our ECM/EIM portfolio
• Continuously build and expand customer relationships through relationship management
• Analyze trends and customer needs to optimize the sales strategy
• Develop and implement tailored sales strategies for defined target markets and industries
• Participate in industry events, trade shows, and webinars to enhance brand presence and generate leads
• Identify cross-selling and upselling opportunities after contract signing
• Work closely with adjacent departments such as PMO and Consulting

Sales Consultant

• Implementation of developments in the SAP FI/MM area based on SAP UI5/Fiori, ABAP and ABAP Objects
• Implementation of projects and customer-specific extensions based on IRIS Xtract and cloud solutions
• Introduction, configuration and continuous further development of our data extraction and eDocuments solutions in the P2P (procure-to-pay) area
• Participation in the design of customer-specific requirements
• Organization and delivery of end-user and administrator training
• Professional consulting, support and implementation of national and international SAP projects in the P2P area (ECC and S/4HANA)