HENRICHSEN Group

Customer Success Manager

• Account ownership for existing customers: Manage your own portfolio of existing customers and build long-term, trusted relationships
• Cross-selling & upselling: Cross- and upsell SAP-integrated finance solutions and contribute to targeted sales campaigns
• Sales cycle: Independently manage the entire sales cycle — from first contact through business case and effort estimation to proposal, negotiation and closing
• Responsibility for results & pipeline management: You are accountable for achieving your personal order intake targets (AE quota) within your customer base
• Customer support during technology change: Guide customers through technological transitions and be enthusiastic about cloud, AI-driven processes and new SAP technologies
• Shaping the portfolio through market feedback: Actively help shape our portfolio by collecting market and customer feedback and identifying trends
• Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal Winning Teams and Business Solution Sales
• Procurement and logistics customer appointments & event presence: Facilitate workshops and presentations and represent the company at customer and industry events