Customer Success Manager

HENRICHSEN Group

Customer Success Manager responsible for account management and sales growth in SAP integrated finance solutions. Collaborating with clients and internal teams to enhance customer experience.

Posted 6/19/2026full-timeStraubing • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Account ownership for existing customers: Manage your own portfolio of existing customers and build long-term, trusted relationships
Cross-selling & upselling: Cross- and upsell SAP-integrated finance solutions and contribute to targeted sales campaigns
Sales cycle: Independently manage the entire sales cycle — from first contact through business case and effort estimation to proposal, negotiation and closing
Responsibility for results & pipeline management: You are accountable for achieving your personal order intake targets (AE quota) within your customer base
Customer support during technology change: Guide customers through technological transitions and be enthusiastic about cloud, AI-driven processes and new SAP technologies
Shaping the portfolio through market feedback: Actively help shape our portfolio by collecting market and customer feedback and identifying trends
Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal Winning Teams and Business Solution Sales
Procurement and logistics customer appointments & event presence: Facilitate workshops and presentations and represent the company at customer and industry events

Requirements

What you’ll need

Several years of experience in B2B account management or customer success, ideally in an SAP or IT environment
Strong consulting and analytical skills to evaluate customer processes and derive clear recommendations
Proven sales capabilities with demonstrable experience and successes in cross- and upselling as well as confidently managing complete sales cycles
Technology affinity, especially for cloud architectures, AI-driven processes and SAP technologies
Confident stakeholder management at C-level and experience building long-term customer relationships
Excellent communication and presentation skills
Structured, reliable and independent working style
Team-oriented and action-oriented
Willingness to learn and adapt to change

Benefits

Comp & perks

Established portfolio: Successful products and solutions
Freedom to shape your role: Responsibility for your own customers and active involvement in processes, solutions and strategies
High autonomy: Short decision-making paths, direct access to specialist departments and significant personal responsibility
Modern technology environment: Selling solutions around cloud, AI and modern SAP architectures
Professional development: In-house training and an individual training budget
Strong team: Close collaboration between consulting, sales, project, product and service teams
Flexible work environment: Trust-based working hours, mobile work and modern equipment
Structured onboarding: Individual onboarding within a mentorship model
Innovative, growing company with development prospects in a dynamic, fast-growing market

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B account managementcustomer successsales cycle managementcross-sellingupsellingconsulting skillsanalytical skillscloud architecturesAI-driven processesSAP technologies

Soft Skills

stakeholder managementcommunication skillspresentation skillsstructured working stylereliable working styleindependent working styleteam-orientedaction-orientedwillingness to learnadaptability