Customer Support Representative
Helpware
full-time
Posted on:
Location Type: Office
Location: Lima • Peru
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Job Level
About the role
- Handle redundant tasks; Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
- Reaching out to patients to resolve issues preventing their order from processing
- Partnering with internal and external operational teams to make prescriptions successful
- Assisting patients with and providing best practices to support their success on Phil's platform
- Understand complex systems simply and you frequently find creative solutions
- Understand technology and software applications
- Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing
- Able to demonstrate your ability to disarm others in difficult situations
- Must be incredible teammate and you build up others
Requirements
- Passion for helping people
- C1 English
- 1+ year of experience in customer service over phones, email, or live chat
- Healthcare experience is NOT required, but is a plus
- Start up experience is a plus!
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingteamworkcreativityempathyconflict resolutionadaptabilityinterpersonal skillssimplifying complex concepts