Product Support Administrator
Helpware
full-time
Posted on:
Location Type: Office
Location: Taguig • Philippines
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Job Level
About the role
- Work collaboratively and closely with the client's Team Members to support the suite of products by completing non-clinical tasks including; intaking referrals, processing incoming and outgoing mail, data entry, system and process support.
- Communicate with others.
- Collaborate with Product Support team members and the client's producers to complete non-clinical tasks.
- Work with a ticketing system, fulfill requests, communicate with various stakeholders, and complete non-clinical tasks including; following complex handling instructions to include referral intake and assignment, file setup, report and invoice distribution, mailing, faxing, case management support and customer service, accounts receivable, data entry/maintenance, and any and all other duties as assigned.
Requirements
- Previous experience as at least 1 year
- High school diploma or the equivalent is required.
- Some college courses or equivalent experience is preferred.
- Experience and knowledge of similar product supportive roles, customer service, billing, and other complex administrative tasks is required.
- Motivated.
- Organized.
- Collaborative.
- Committed.
Benefits
- Exceptional service to both internal and external customers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycase managementaccounts receivablebillingadministrative tasks
Soft Skills
communicationcollaborationmotivationorganizationcommitment
Certifications
high school diplomaequivalent experience