Helpware

Customer Support Representative

Helpware

full-time

Posted on:

Location Type: Remote

Location: Ukraine

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Tech Stack

Cloud

About the role

  • Providing Customer Support for the website users
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (chat/emails)
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, transactions, comments and complaints
  • Entering data into a CRM, other online tools, and cloud-based platforms
  • Other related tasks assigned by managers of the Clients and/or Helpware

Requirements

  • Excellent written skills in English
  • Experience in the Client support area will be a plus
  • Basic technical background (strong experience in using apps)
  • Proactive approach, empathetic individuals, problem-solving skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
Benefits
  • Competitive compensation linked to EUR rate
  • Medical insurance after the trial period
  • English classes
  • Shifts between 8am - 10pm (includes 8 working hours + 1 hour break.)
  • Corporate training and parties
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMdata entrycustomer support
Soft Skills
written communicationproblem-solvingcustomer orientationempathyproactivitytime managementmulti-taskingadaptability