Helprise

Onboarding Specialist

• - Create, update, and maintain HCP profiles in master data and CRM systems.
• - Support HCPs throughout the onboarding process, including portal registration and documentation submission.
• - Perform basic due‑diligence checks (e.g., COI validations) and monitor expiries, approvals, and required updates.
• - Conduct Fair Market Value (FMV) tiering using internal tools and established criteria.
• - Document exceptions, maintain audit‑ready records, and ensure full compliance with internal policies.
• - Collaborate with compliance, medical, and operational teams to ensure onboarding completeness and accuracy.
• - Provide clear guidance to stakeholders on onboarding requirements and process steps.
• - Contribute to process improvements and standardization within HCP operations.

HCP Onboarding Specialist

Financial Planning and Analysis

• Act as a strategic finance partner to senior management, providing high-quality financial insights to support decision-making and long-term value creation
• Contribute to the design and execution of the global Nutrition business strategy
• Lead monthly forecasting cycles, annual budgeting, and long-term planning processes
• Ensure robust month-end closing processes and accurate financial reporting
• Analyse and explain variances versus budget, forecast, and prior periods in close collaboration with the business
• Deliver monthly sales, profitability, and performance reporting to management
• Develop and maintain financial dashboards and Power BI reporting tools to enhance business visibility and KPI tracking
• Support Management Board with ad hoc financial analysis and strategic recommendations
• Coordinate and enhance transfer pricing processes and insurance policy execution in line with Group guidelines
• Monitor treasury-related activities and ensure alignment with financial governance standards
• Design, test, and continuously improve reporting frameworks and financial models
• Coordinate BtB reporting processes and production reporting packages across stakeholders
• Participate in the design and implementation of operational risk management (ORM) structures focused on value creation within the Group

Finance Business Partner

Customer Support

• YOU WILL
• - Provide support to merchant partners, including e-commerce retailers using a variety of online platforms
• - Investigate and resolve technical, operational, and configuration-related issues using a range of troubleshooting techniques
• - Collaborate closely with internal technical and business teams to ensure timely resolution of merchant inquiries and deliver a high-quality support experience
• - Manage multiple customer requests simultaneously while effectively prioritizing tasks and maintaining service standards
• - Contribute to the development and improvement of scalable support processes and workflows
• - Communicate with merchant partners regarding product updates, new features, and service enhancements
• - Gather and share customer feedback and feature requests to support product improvements and future development initiatives

HCP Onboarding Specialist

Finance Business Partner

Product Support Specialist