Account Manager

• Act as the main point of contact for assigned clients, building strong, trust-based relationships.
• Understand each client’s business goals and identify opportunities to generate additional revenue for both the client and HelpGrid.
• Respond promptly to client inquiries across multiple communication channels (email, Teams, Telegram, Slack, WhatsApp, and calls).
• Multitask effectively between client accounts, projects, and internal systems in a fast-paced environment.
• Investigate and resolve issues by researching in our back-office systems and collaborating with other departments as needed.
• Actively listen to clients to fully understand their needs, preferences, and challenges.
• Monitor and analyze account performance to spot trends, risks, or opportunities for improvement.
• Manage client expectations professionally and follow through on all commitments.
• Partner cross-functionally with sales, operations, and technical teams to ensure seamless execution and high client satisfaction.
• Deliver reports, updates, and insights that highlight client performance and ROI.
• Consistently exceed client expectations through professionalism, accuracy, and proactive problem-solving.

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