Account Manager

• Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences
• Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers
• Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty
• Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service
• Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value
• Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights
• Ensure compliance with all gaming regulations and company policies in every interaction
• Represent us at select VIP events, with openness to occasional travel

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