HelloMed

Customer Support Representative

HelloMed

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • First point of contact for care facilities and patients in Germany
  • Respond to inquiries about orders, deliveries and prescription processing
  • Structured escalation/forwarding to 2nd level support
  • Actively shape and improve the ticketing and CRM systems
  • Develop practical FAQs, guides and process improvements
  • Ensure accurate master data and documentation

Requirements

  • Experience in customer service
  • Strong customer-service mindset
  • Strong communication skills in German (C1–C2)
  • Organized, structured way of working
  • Digital proficiency
  • Team player
Benefits
  • Permanent (open-ended) employment contract
  • Attractive workplace in a modern office in Berlin-Kreuzberg
  • Above-average compensation
  • Flexible working hours with home office option
  • Daily provision of drinks, fresh fruit and muesli
  • Memorable team events
  • Personal development through training and further education
  • 100% modern tools
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecustomer-service mindsetcommunication skillsorganizedstructureddigital proficiencyteam player