Web Hosting Customer Support Agent
helloly GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Wien • Austria
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Salary
💰 €40,000 per year
About the role
- Product and general support for our web hosting and domain customers
- Handling customer inquiries via phone, chat and email
- Product testing and active participation in product development
- Building and maintaining a comprehensive knowledge base
Requirements
- Experience in customer support
- Initiative, strong problem-solving skills and customer focus
- Fluent German and English, both spoken and written
- EU citizenship or a valid EU work permit
Benefits
- Remote work policy
- Flexible working hours (flexitime)
- Optimal work environment (IT equipment and office)
- Supportive company culture
- Training and professional development (training / courses)
- Opportunity to actively contribute to the company’s development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportproblem-solvingcustomer focusinitiative