helloly GmbH

IT Technical Customer Support Agent

helloly GmbH

full-time

Posted on:

Location Type: Hybrid

Location: WienAustria

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Salary

💰 €42,000 - €50,000 per year

Tech Stack

About the role

  • Technical support for our web hosting and domain customers
  • Product testing and active participation in product development
  • Troubleshooting and transfers of WordPress and Joomla installations
  • Building and maintaining a comprehensive knowledge base

Requirements

  • Completed technical training and several years of experience in technical support
  • Solid knowledge of WordPress, Joomla and similar CMS
  • Familiarity with FTP, SSH and related technologies
  • Self-motivation, problem-solving skills and customer focus
  • Fluent German and English, both written and spoken
  • EU citizenship or a valid EU work permit
Benefits
  • Flexible working model with remote option and flexible hours
  • State-of-the-art workplace equipment (height-adjustable desks, ergonomic chairs, Windows notebooks)
  • Continuous training and development opportunities
  • Active involvement in shaping company development
  • Clear advancement opportunities in a growing company
  • Appreciative and innovative corporate culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportWordPressJoomlaCMSFTPSSHproduct testingtroubleshootingknowledge base
Soft Skills
self-motivationproblem-solvingcustomer focus
Certifications
completed technical training