
IT Technical Customer Support Agent
helloly GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Wien • Austria
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Salary
💰 €42,000 - €50,000 per year
About the role
- Technical support for our web hosting and domain customers
- Product testing and active participation in product development
- Troubleshooting and transfers of WordPress and Joomla installations
- Building and maintaining a comprehensive knowledge base
Requirements
- Completed technical training and several years of experience in technical support
- Solid knowledge of WordPress, Joomla and similar CMS
- Familiarity with FTP, SSH and related technologies
- Self-motivation, problem-solving skills and customer focus
- Fluent German and English, both written and spoken
- EU citizenship or a valid EU work permit
Benefits
- Flexible working model with remote option and flexible hours
- State-of-the-art workplace equipment (height-adjustable desks, ergonomic chairs, Windows notebooks)
- Continuous training and development opportunities
- Active involvement in shaping company development
- Clear advancement opportunities in a growing company
- Appreciative and innovative corporate culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportWordPressJoomlaCMSFTPSSHproduct testingtroubleshootingknowledge base
Soft Skills
self-motivationproblem-solvingcustomer focus
Certifications
completed technical training