HelloKindred

Service Designer

HelloKindred

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £416 per day

About the role

  • Lead the service design of end-to-end services that meet user needs and deliver policy intent.
  • Lead the design of user-centred services ensuring accessibility and usability across digital touchpoints and service journeys.
  • Map and analyse complex service ecosystems to identify pain points, opportunities, and dependencies.
  • Map existing online and offline systems and processes using verified information to provide evidenced “as-is” states.
  • Develop service blueprints, journey maps, and other artefacts to communicate service concepts clearly and visually.
  • Facilitate workshops and co-creation sessions with stakeholders and users.
  • Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design professionals.
  • Design collaboratively and transparently, sharing knowledge with the wider team where information security restrictions allow.
  • Align service design with organisational objectives, technical constraints, and delivery capabilities.
  • Advocate for user-centred and inclusive design practices across the organisation.
  • Support development of service strategies and transformation roadmaps.
  • Track pain points outside the scope of current delivery for future consideration.
  • Mentor and guide junior service designers and contribute to the wider design community.
  • Ensure services are designed for scalability, sustainability, and continuous improvement.

Requirements

  • Extensive experience as a Service Designer within the Public Sector.
  • Proven experience working within Government Digital Services environments.
  • Strong experience designing end-to-end, user-centred digital and offline services.
  • Demonstrated ability to map complex service ecosystems and produce service design artefacts.
  • Experience facilitating workshops and stakeholder engagement sessions.
  • Strong understanding of accessibility and inclusive design principles.
  • Ability to align service design with policy intent, technical constraints, and delivery realities.
  • Experience working within Agile and multidisciplinary teams.
  • Strong communication and stakeholder management skills.
  • Experience mentoring and supporting less senior designers.
Benefits
  • All your information will be kept confidential according to EEO guidelines.
  • Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.
  • HelloKindred is committed to fair, transparent, and inclusive hiring practices.
  • We assess candidates based on skills, experience, and role-related requirements.
  • We appreciate your interest in this opportunity.
  • While we review every application carefully, only candidates selected for an interview will be contacted.
  • HelloKindred is an equal opportunity employer.
  • We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service designuser-centred designservice blueprintsjourney mapsservice ecosystems mappingaccessibility principlesinclusive designAgile methodologystakeholder engagementservice design artefacts
Soft Skills
communicationstakeholder managementmentoringcollaborationfacilitationleadershipproblem-solvinguser advocacytransparencystrategic alignment