Hello Heart

Chief of Staff

Hello Heart

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Serve as the CEO’s trusted advisor and right hand, protecting and amplifying her time, anticipating needs, and driving high-leverage execution.
  • Drive alignment and clear communication of priorities, decisions, and expectations across teams and geographies, surfacing risks and resolving issues early.
  • Own and shape internal and external communications on behalf of the CEO, acting as her proxy when needed.
  • Lead high-impact initiatives and drive scalable execution across functions and teams.
  • Run leadership team cadence with rigor, including agendas, offsites, decision tracking, follow-through, and accountability.
  • Bring structure to ambiguous problems and turn strategy into clear plans and owners.
  • Step in as an operator to unblock progress and ensure follow-through.

Requirements

  • Master of Business Administration (MBA) required
  • 7+ years of experience in strategy, operations, or executive leadership support within a high-growth, fast-paced environment
  • Previous experience in investment banking or management consulting experience strongly preferred, ideally from firms such as McKinsey, Boston Consulting Group (BCG), Bain, or EY-Partheon
  • Exceptional critical thinking, business acumen, and communication skills, with the ability to synthesize complex information into clear, actionable insights.
  • Strong emotional intelligence and interpersonal judgment, with the ability to influence, build trust, and navigate sensitive dynamics.
  • Demonstrated ability to operate with confidence and judgment in high-pressure, high-visibility environments.
  • Proven integrity, discretion, and sound judgment when handling confidential information.
  • Highly organized, detail-oriented, and solutions-driven, with a bias toward action
  • Comfortable working non-standard hours to align with the CEO’s schedule across time zones, including a five-day in-office presence and availability on Friday afternoons aligned with the US workweek
  • Ability to travel internationally up to 20~40%.
Benefits
  • Positive, diverse, and supportive culture
  • Collaborative and creative work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Master of Business Administration (MBA)strategyoperationsexecutive leadership supportinvestment bankingmanagement consultingbusiness acumencritical thinkingdecision trackingproject management
Soft Skills
communication skillsemotional intelligenceinterpersonal judgmentinfluencetrust buildingproblem-solvingorganizational skillsdetail-orientedsolutions-drivenjudgment