Hellas Direct

General

• Guide and assist customers who have suffered a car breakdown via phone or email, providing towing or on-site repair support in a 24/7 shift-based team
• Gather required information and car damage details from customers
• Provide garage recommendations
• Promote products and services, including garage and credit services
• Build positive customer relationships to enhance the company’s image and public perception
• Identify and assess customer needs to achieve satisfaction
• Contribute to team goals and accomplish related objectives
• Assist in developing different company projects
• Assist with potential customer complaints

Assistance Team Member