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Assistance Team Member
Hellas DirectAssistance Team Member supporting Hellas Direct insurance customers with vehicle breakdowns via phone and email. Providing towing, repair guidance, recommendations, and complaint assistance in a 24/7 shift-based team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills to effectively assist customers with car breakdowns while promoting products and services. Capable of working in a fast-paced environment, maintaining organization and attention to detail to enhance customer satisfaction and team objectives.
Highest-signal resume keywords
Strong Communication SkillsCustomer Relationship ManagementSales ExperienceProblem-SolvingAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsAttention to DetailTeam PlayerCreative ThinkingCalm Under Pressure
Industry Keywords
Customer SupportCar Breakdown AssistanceTowing ServicesOn-Site RepairGarage RecommendationsProduct Promotion24/7 Shift-Based TeamFast-Paced EnvironmentCustomer Needs AssessmentComplaint Resolution
About the role
Key responsibilities & impact- Guide and assist customers who have suffered a car breakdown via phone or email, providing towing or on-site repair support in a 24/7 shift-based team
- Gather required information and car damage details from customers
- Provide garage recommendations
- Promote products and services, including garage and credit services
- Build positive customer relationships to enhance the company’s image and public perception
- Identify and assess customer needs to achieve satisfaction
- Contribute to team goals and accomplish related objectives
- Assist in developing different company projects
- Assist with potential customer complaints
Requirements
What you’ll need- Strong communication and interpersonal skills
- Sales experience considered a plus
- Fluent in English
- Team player and creative thinker
- Organized with attention to detail
- Ability to remain calm under pressure and help others keep calm
- Comfortable working in a fast-paced environment
- Adaptability and flexibility
- Tech-savvy
Benefits
Comp & perks- Medical insurance
- Employee discount for all Hellas Direct products
- 25 days of annual leave
- Meal voucher