Helios Service Partners

Salesforce Administrator

• Manage day-to-day administration of Salesforce CRM through user request Case management, data uploads and updates, user management, error handling, and general improvement efforts.
• Manage and create Salesforce users, profiles, roles, public groups, share settings and other administrative responsibilities.
• Participate in business analysis, identify business requirements, declarative development/design, create user stories with acceptance criteria, perform QA, participate in UAT tasks, and deploy using company tools.
• Participate in change management in multiple sandboxes.
• Support Salesforce product configuration changes such as validation rules, page layouts, fields, and flows.
• Maintain data integrity through data cleansing, de-duplication and duplication rules, matching rules, and record merging.
• Assist in documenting existing processes and workflows to strengthen institutional knowledge and training resources.
• Create reports and dashboards as requested by different teams.
• Perform other tasks and projects as assigned.

Junior Salesforce Administrator