ServiceNow Platform Manager
Helia
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
Visit company websiteExplore more
Tech Stack
About the role
- Partner with an existing team to ensure the overall health, stability, and strategic evolution of the ServiceNow platform across the enterprise.
- Lead platform governance, oversee technical delivery, and partner closely with IT and business stakeholders to ensure ServiceNow enables efficient, scalable, and compliant digital workflows.
- Balance platform operations, roadmap planning, and continuous improvement, while guiding teams and vendors to deliver high‑quality solutions aligned to organizational priorities.
- Work with the existing team to fully develop the end-to-end ServiceNow platform strategy, including roadmap development, feature adoption, and lifecycle planning.
- Drive adoption of ServiceNow capabilities in alignment with organizational priorities.
- Ensure the availability, performance, security, and scalability of the ServiceNow platform.
- Enforce and mature platform governance policies, development standards, and architectural best practices.
- Oversee integrations between ServiceNow and enterprise systems.
- Lead and mentor ServiceNow administrators, developers, and analysts.
- Partner with IT leadership and business stakeholders to translate business needs into platform capabilities.
- Drive process automation and workflow optimization across all modules and work streams.
- Ensure data quality, CMDB accuracy, and compliance with security and audit requirements.
- Monitor platform metrics and KPIs to support continuous improvement and value realization.
Requirements
- Bachelor’s Degree, preferably in Computer Science, Information Technology, or equivalent experience.
- 7+ years of experience working with the ServiceNow platform in progressively responsible roles (administration, development, platform ownership, or leadership).
- 3+ years of experience in leading or managing an enterprise ServiceNow platform, including governance, roadmap planning, and operational oversight.
- Strong understanding of ServiceNow architecture including the CSDM, CMDB, integrations, security model, and upgrade strategy.
- Hands-on experience with ITSM and exposure to multiple additional modules within ServiceNow.
- Proven ability to establish and enforce platform governance, development standards, and architectural best practices.
- Demonstrated success partnering with IT leadership and business stakeholders to translate business needs into scalable platform solutions.
- Experience working with vendor management, system integrators, and managed service providers.
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSDMCMDBintegrationssecurity modelupgrade strategyplatform governanceroadmap planningprocess automation
Soft Skills
leadershipmentoringcollaborationcommunicationstrategic planningproblem-solvingstakeholder managementcontinuous improvementorganizational prioritizationworkflow optimization
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information Technology