HEIMPLANET

Working Student / Minijob in Customer Service, all genders

HEIMPLANET

part-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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Job Level

Entry Level

About the role

  • You are the first point of contact for our B2C customers: you answer questions about products, features, availability, and orders.
  • You find pragmatic solutions and reliably follow up on every matter until it is resolved.
  • Tent service & minor repairs: you carry out small repairs on our HEIMPLANET tents (e.g., replace poles, swap air tubes) and coordinate further steps in the service process when required.
  • RE-Store preparation: you refurbish used tents and backpacks so they are clean, functional, and ready for sale.
  • Loan tents & ambassador materials: inspection, cleaning, and preparation of loan and test tents. You ensure our ambassadors are perfectly equipped.
  • Documentation & claims: you record warranty and service cases and ensure careful documentation in the system for smooth processing.
  • Support in the office & store: you assist the team with organizational tasks and help wherever support is needed.

Requirements

  • Enjoy interacting with customers.
  • Hands-on mentality and no fear of small repairs.
  • Reliability, a sense of order, and an eye for detail.
  • Willingness to take on flexible and varied tasks.
  • Outdoor affinity is a plus — but not required!
Benefits
  • Flexible work: flexible working hours
  • Modern equipment: laptop for remote work & ergonomic workspace
  • Health & fitness: bike leasing and Urban Sports Club membership
  • HEIMPLANET equipment: staff discount and equipment loan
  • Team spirit: regular team events & an open, collaborative company culture
  • Personal development: training opportunities & room for your own ideas
  • Sustainability: commitment to eco-friendly products and practices
  • Prime location: office/showroom in the heart of Hamburg’s HafenCity, including a great coffee machine
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
tent serviceminor repairsrefurbishmentinspectioncleaningdocumentationwarranty processing
Soft Skills
customer interactionreliabilityattention to detailhands-on mentalityorganizational skillsflexibility