Heimdal®

Customer Success Manager

• Full ownership of a portfolio of public sector and enterprise customers
• Driving adoption, engagement, and long-term success across your accounts
• Building strong relationships with stakeholders - from IT teams to C-level executives
• Identifying and executing on upsell and expansion opportunities
• Leading Quarterly Business Reviews (QBRs) and strategic account planning
• Monitoring account health, mitigating churn risk, and improving retention
• Collaborating with Sales, Product, and Support to deliver customer value
• Delivering accurate forecasting and quota attainment