Customer Success Manager

Heimdal®

Customer Success Manager managing a portfolio of public sector and enterprise customers for Heimdal. Driving engagement and retention while identifying upsell opportunities in cybersecurity solutions.

Posted 4/23/2026full-timeCopenhagen • 🇩🇰 DenmarkJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Full ownership of a portfolio of public sector and enterprise customers
Driving adoption, engagement, and long-term success across your accounts
Building strong relationships with stakeholders - from IT teams to C-level executives
Identifying and executing on upsell and expansion opportunities
Leading Quarterly Business Reviews (QBRs) and strategic account planning
Monitoring account health, mitigating churn risk, and improving retention
Collaborating with Sales, Product, and Support to deliver customer value
Delivering accurate forecasting and quota attainment

Requirements

What you’ll need

2–3+ years of experience in Customer Success, Account Management, or similar (SaaS/IT/cybersecurity preferred)
A commercial mindset - comfortable owning revenue targets and driving growth
Experience working with enterprise customers (public sector is a strong plus)
Strong communication skills - able to engage both technical and executive stakeholders
Data-driven approach with understanding of ARR, forecasting, and KPIs
Ability to manage multiple priorities in a fast-paced environment
Familiarity with cybersecurity, compliance, or IT solutions (nice to have)
Experience with MEDDPICC (a plus)

Benefits

Comp & perks

An attractive commission model
Pension scheme (Grandhood/Velliv)
Up to 5 additional company-paid days off (Personal + Anniversary Days)
Hybrid working from our Copenhagen office
A fun, international, high-growth environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaSITcybersecurityforecastingKPIMEDDPICC

Soft Skills

communicationrelationship buildingdata-driven approachcommercial mindsetmulti-priority management