Heidi Health

Solutions Engineer

Heidi Health

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
  • Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
  • Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
  • Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
  • Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
  • Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

Requirements

  • 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
  • Excellent communication skills.
  • Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
  • Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
  • Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
  • Comfortable operating autonomously in a fast-paced, early-stage environment.
  • A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
  • Bonus: Background in healthtech, startups, or regulated environments, plus hands-on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).
Benefits
  • Flexible hybrid working environment, with 3 days in the office.
  • A generous personal development budget of $500 per annum
  • Learn from some of the best engineers and creatives, joining a diverse team
  • Become an owner, with shares (equity) in the company, if Heidi wins, we all win
  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
  • If you have an impact quickly, the opportunity to fast track your startup career!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Solution Engineeringintegration protocolsREST APIsSAMLOIDCSCIMenterprise architecturesecurity standardsFHIRHL7
Soft Skills
communication skillssynthesize complexityautonomous operationtrusted partnercredibility with technical leaders